Colville House - Women’s Complex Needs Service - Framework HA

Narrow results by location:
  • Nottingham City
Narrow results by specific needs:
  • Alcohol Misuse
  • Drug Misuse
  • Mental Health
  • Sex Worker

The Women’s Complex Needs Service, based at Colville House, provides temporary supported accommodation for single homeless women from the Nottingham area with a variety of complex support needs. Residents can arrive with a wide range of issues, including physical, mental and sexual health problems, a history of drug, alcohol and sexual abuse, and a record of offending behaviour, prostitution and self harm.

Description of service and support

Three storey building constructed from brick, built approximately twenty five years ago. Downstairs are sited two staff offices, kitchen and meeting room. Colville House provides 15 units of temporary accommodation and housing support for women aged 18 years plus with complex needs.  The project is staffed 24 hours a day, 7 days a week by a total of 12 staff.  Each resident has their own bedroom with use of communal kitchens, toilets and lounge facilities.

Staff work to stabilise chaotic lifestyles and coordinate structured support packages that link service users with other specialist interventions and treatment. Extensive support is provided to help residents achieve independent living by developing essential skills and providing links to education, volunteering and employment options. Pets are not accepted.

After living here residents could move on to other accommodation, PRA, other supported accommodation or bidding with city council.

Capacity and facilities

No of places 15
No of baths / head 2 in total
No of showers / head  3 in total
No of toilets / head  7 in total
Own cooking facilities Yes 
Meals provided No 
24 hour staff cover Yes 
Computer / internet access Yes 
TV (communal) Yes 
TV (own room) No 
Own room furnished Yes 
Laundry on site Yes 
Communal area Yes 
Garden Yes 

House rules

Can you smoke in own room? Yes 
What are the restrictions on guests visiting during the day? 9am – 9pm in front office area 
What are the restrictions on overnight guests? No overnight guests. 
What support must clients engage with?

Service users are expected to be meaningfully occupied, for example engaged in training, education or employment and they must express a determination to change their life-style if they are to be accommodated.

Please detail any other significant house rules: No male visitors 

Tenure and costs

What is the minimum stay? 3 Months 
What is the maximum stay? 12-18 Months 
What are the tenure options? License agreement 
What is the cost per week to the client? £242.13 


Minimum age accommodated?

Maximum age accommodated?

No upper age restriction. 
Genders accommodated?

Females only. 
Relationship status accommodated?

Singles only. No dependants. 
Are there any access restrictions and if so what? No males. 


10-14 Colville Street

Post code: NG1 4HQ
Telephone: 0115 850 4052
Fax: 0115 947 0562
Client group: Women 18+ with complex needs.
Referral: All referrals have to go through Nottingham City Council via The Gateway at Housing Aid on 0115 915 3000, or in person at 135 Lower Parliament Street, Nottingham NG1 1EE. Applicants will be invited to an interview where their needs and support packages can be discussed. The team will then make a decision on whether this service is right for them.