refuge Amber House - Metropolitan 93 <p>Amber House provides refuge accommodation and support for women and children affected by domestic abuse. Support is provided to help Service Users make informed decisions about their future and move on to safe and suitable accommodation. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br /><br /><strong>Description</strong> <strong>of service and support<br /><br /></strong>Amber House can accommodate up to ten families (of varying sizes) at any one time. The accommodation is shared and split over 4 flats, each with either 2 or 3 bedrooms a communal living room, kitchen, shower room and bathroom. The staff consists of 4 full-time, 2 part-time and 2 bank. Pets are not accepted.<br /><br />Staff are on site to provide housing-related support (benefits, debt, housing, health. MARAC etc) and have good knowledge of external services that may be able to provide more specialist support. Full Time Children’s support worker and fully equipped resource room available during office hours with referrals to ‘Stronger Families’, schools, community activities and a CAF completed and initiated for every child. Service Users can then be sign posted and referred to external agencies as appropriate.<br /><br />After living here clients could be resettled in safe and suitable accommodation with the option of floating support for the first few months of their new tenancy.<br /><br /><strong>Capacity and facilities</strong></p> <table style="width: 505px; height: 237px;"> <tbody> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of places</strong></td> <td style="border: 1px solid #000000;">10</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of baths / head</strong></td> <td style="border: 1px solid #000000;">4 in total&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of showers / head&nbsp;</strong></td> <td style="border: 1px solid #000000;">4 in total</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of toilets / head&nbsp;</strong></td> <td style="border: 1px solid #000000;">7 in total</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Own cooking facilities</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Meals provided</strong></td> <td style="border: 1px solid #000000;">No&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>24 hour staff cover</strong></td> <td style="border: 1px solid #000000;">No&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Computer / internet access</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>TV (communal)</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>TV (own room)</strong></td> <td style="border: 1px solid #000000;">No&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Own room furnished</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Laundry on site</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Communal area</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Garden</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> </tbody> </table> <p><br /><strong>House rules</strong></p> <table style="width: 502px; height: 173px;"> <tbody> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Can you smoke in own room?</strong></td> <td style="border: 1px solid #000000; width: 100px;">No&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What are the restrictions on guests visiting during the day?</strong></td> <td style="border: 1px solid #000000; width: 100px;">No visitors permitted due to confidentiality of location.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What are the restrictions on overnight guests?</strong></td> <td style="border: 1px solid #000000; width: 100px;">No&nbsp;overnight guests&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What support must clients engage with?</strong></td> <td style="border: 1px solid #000000; width: 100px;">Weekly Support Sessions and House Meeting&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Please detail any other significant house rules:</strong></td> <td style="border: 1px solid #000000; width: 100px;">No alcohol permitted on site&nbsp;</td> </tr> </tbody> </table> <p><br /><strong>Tenure and costs</strong></p> <table style="width: 499px; height: 86px;"> <tbody> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What is the minimum stay?</strong></td> <td style="border: 1px solid #000000; width: 100px;">No minimum stay</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What is the maximum stay?</strong></td> <td style="border: 1px solid #000000; width: 100px;">16 weeks&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What are the tenure options?</strong></td> <td style="border: 1px solid #000000; width: 100px;">Licence Agreement&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What is the cost per week to the client?</strong></td> <td style="border: 1px solid #000000; width: 100px;">£128.41&nbsp;&nbsp;&nbsp;</td> </tr> </tbody> </table> <p><br /><strong>Restrictions</strong></p> <table style="width: 497px; height: 100px;"> <tbody> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Minimum age accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">17&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Maximum age accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">No maximum age&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Genders accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">Females only<br />(Male children up to 15)&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Relationship status accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">Singles only. Children accepted.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Are there any access restrictions and if so what?</strong></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">Access up to 11pm at night&nbsp;</td> </tr> </tbody> </table> <p><br /><br /></p> Umuada - NCHA 141 <p>Umuada is a specialist supported housing project which prioritises referrals from Black and Minority Ethnic women and their children and provides emergency, short term accommodation with support for those fleeing from domestic abuse. Staff will support with confidence, the Freedom Programme and life skill building, resettlement and signposting to specialist agencies.<br /><br /><strong>Description of service and support<br /><br /></strong>The accommodation is fully furnished and includes communal areas and a secure indoor play area &amp; outdoor activity area.&nbsp; There is easy access to local town&nbsp;and to public transport.&nbsp; The building is secluded and has excellent security systems including CCTV, a gate opened by keypad and CCTV throughout the exterior and communal areas. Staff support is accessible 24 hours a day either through day time staff based at the refuge or out of hours staff contacted via Tunstall Systems at all other times. Facilities include a laundry room, a multi faith prayer room and specialist cooking equipment in the areas reserved for women from BMER communities. Rooms can be opened up via interconnecting doors to accommodate larger families. Umuada has one self contained flat which is suitable for women or children with disabilities who are not wheelchair users or more vulnerable service users. Support provided includes:<br /><br /></p> <p>&nbsp;- Essential life skills and independent living&nbsp;skills including managing finances and shopping;&nbsp; <br />&nbsp;- Support to gain employment and further education;&nbsp; <br />&nbsp;- Advice in claiming welfare benefits; <br />&nbsp;- Support and advice to gain more permanent accommodation and independent living;<br />&nbsp;- Support planning and risk assessments tailored to meet individual needs; <br />&nbsp;- Named Keyworker for each individual; <br />&nbsp;- Out of hours support provided by the NCHA SMaRT service (Support Management and Response Team); <br />&nbsp;- Respect for choices, privacy, confidentiality and promotion of equalities and diversity; <br />&nbsp;- Support around safety planning;<br />&nbsp;- Support sessions and regular Service User meetings. <br /><br />There are 6 daytime staff and a large out of hours duty team. Pets are not accepted.<br />The aim is for clients to be resettled safely within the community<br /><br /><strong>Capacity and facilities</strong></p> <table style="width: 505px; height: 237px;"> <tbody> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of places</strong></td> <td style="border: 1px solid #000000;">12</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of baths / head</strong></td> <td style="border: 1px solid #000000;">One bathroom between every 3 or 4 families/rooms.</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of showers / head&nbsp;</strong></td> <td style="border: 1px solid #000000;">One shower between every 3 or 4 families/rooms.</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>No of toilets / head&nbsp;</strong></td> <td style="border: 1px solid #000000;">One toilet between every 3 or 4 families/rooms plus 1 communal</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Own cooking facilities</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Meals provided</strong></td> <td style="border: 1px solid #000000;">No&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>24 hour staff cover</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Computer / internet access</strong></td> <td style="border: 1px solid #000000;">No&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>TV (communal)</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>TV (own room)</strong></td> <td style="border: 1px solid #000000;">No&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Own room furnished</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Laundry on site</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000; background-color: #d8bfd8;"><strong>&nbsp;</strong></td> <td style="border: 1px solid #000000;">&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Communal area</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> <tr style="border-color: #000000; border-width: 1px;"> <td style="border: 1px solid #000000;"><strong>Garden</strong></td> <td style="border: 1px solid #000000;">Yes&nbsp;</td> </tr> </tbody> </table> <p><br /><strong>House rules</strong><br /><br /></p> <table style="width: 502px; height: 173px;"> <tbody> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Can you smoke in own room?</strong></td> <td style="border: 1px solid #000000; width: 100px;">No.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What are the restrictions on guests visiting during the day?</strong></td> <td style="border: 1px solid #000000; width: 100px;">No visitors with the exception of other agencies working with the service user&nbsp;&nbsp; – the refuge location must remain confidential.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What are the restrictions on overnight guests?</strong></td> <td style="border: 1px solid #000000; width: 100px;">Not Applicable – the refuge location must remain confidential.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What support must clients engage with?</strong></td> <td style="border: 1px solid #000000; width: 100px;">Support agreed by assessment and discussion for each individual. Accepting support is part of refuges criteria.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Please detail any other significant house rules:</strong></td> <td style="border: 1px solid #000000; width: 100px;"> <p>No disclosure of the Refuges location;<br />No unsupervised children in the refuge – safeguarding concern;<br />No Violence or abuse tolerated;<br />No smoking in the building;<br />Only one firm of taxis is to be used to protect location.</p> &nbsp;</td> </tr> </tbody> </table> <p><br /><strong>Tenure and costs</strong><br /><br /></p> <table style="width: 499px; height: 86px;"> <tbody> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What is the minimum stay?</strong></td> <td style="border: 1px solid #000000; width: 100px;">N/A&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What is the maximum stay?</strong></td> <td style="border: 1px solid #000000; width: 100px;">12 Months.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What are the tenure options?</strong></td> <td style="border: 1px solid #000000; width: 100px;">Rolling 7 day licence agreement.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>What is the cost per week to the client?</strong></td> <td style="border: 1px solid #000000; width: 100px;">Rent: £75.13, &nbsp;service charge £154.67, resident charge £15.53.&nbsp;</td> </tr> </tbody> </table> <p><br /><strong>Restrictions</strong><br /><br /></p> <table style="width: 497px; height: 100px;"> <tbody> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Minimum age accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">16&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Maximum age accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">No upper age limit.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Genders accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">Females only.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Relationship status accommodated?</strong><br /><br /></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">Singles only. Dependants accepted.&nbsp;</td> </tr> <tr> <td style="border: 1px solid #000000; width: 100px;" valign="top"><strong>Are there any access restrictions and if so what?</strong></td> <td style="border: 1px solid #000000; width: 100px;" valign="top">As per each individual risk assessment. Exclusion zone around refuge for 2 miles and further exclusion zones within half a mile of service users former addresses.&nbsp;</td> </tr> </tbody> </table> <p><br /><br /></p>