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Umuada - NCHA

Umuada is a specialist supported housing project which prioritises referrals from Black and Minority Ethnic women and their children and provides emergency, short term accommodation with support for those fleeing from domestic abuse. Staff will support with confidence, the Freedom Programme and life skill building, resettlement and signposting to specialist agencies.

Description of service and support

The accommodation is fully furnished and includes communal areas and a secure indoor play area & outdoor activity area.  There is easy access to local town and to public transport.  The building is secluded and has excellent security systems including CCTV, a gate opened by keypad and CCTV throughout the exterior and communal areas. Staff support is accessible 24 hours a day either through day time staff based at the refuge or out of hours staff contacted via Tunstall Systems at all other times. Facilities include a laundry room, a multi faith prayer room and specialist cooking equipment in the areas reserved for women from BMER communities. Rooms can be opened up via interconnecting doors to accommodate larger families. Umuada has one self contained flat which is suitable for women or children with disabilities who are not wheelchair users or more vulnerable service users. Support provided includes:

 - Essential life skills and independent living skills including managing finances and shopping; 
 - Support to gain employment and further education; 
 - Advice in claiming welfare benefits;
 - Support and advice to gain more permanent accommodation and independent living;
 - Support planning and risk assessments tailored to meet individual needs;
 - Named Keyworker for each individual;
 - Out of hours support provided by the NCHA SMaRT service (Support Management and Response Team);
 - Respect for choices, privacy, confidentiality and promotion of equalities and diversity;
 - Support around safety planning;
 - Support sessions and regular Service User meetings.

There are 6 daytime staff and a large out of hours duty team. Pets are not accepted.
The aim is for clients to be resettled safely within the community

Capacity and facilities

No of places 12
No of baths / head One bathroom between every 3 or 4 families/rooms.
No of showers / head  One shower between every 3 or 4 families/rooms.
No of toilets / head  One toilet between every 3 or 4 families/rooms plus 1 communal
Own cooking facilities Yes 
Meals provided No 
24 hour staff cover Yes 
Computer / internet access No 
TV (communal) Yes 
TV (own room) No 
Own room furnished Yes 
Laundry on site Yes 
Communal area Yes 
Garden Yes 

House rules

Can you smoke in own room? No. 
What are the restrictions on guests visiting during the day? No visitors with the exception of other agencies working with the service user   – the refuge location must remain confidential. 
What are the restrictions on overnight guests? Not Applicable – the refuge location must remain confidential. 
What support must clients engage with? Support agreed by assessment and discussion for each individual. Accepting support is part of refuges criteria. 
Please detail any other significant house rules:

No disclosure of the Refuges location;
No unsupervised children in the refuge – safeguarding concern;
No Violence or abuse tolerated;
No smoking in the building;
Only one firm of taxis is to be used to protect location.


Tenure and costs

What is the minimum stay? N/A 
What is the maximum stay? 12 Months. 
What are the tenure options? Rolling 7 day licence agreement. 
What is the cost per week to the client? Rent: £75.13,  service charge £154.67, resident charge £15.53. 


Minimum age accommodated?

Maximum age accommodated?

No upper age limit. 
Genders accommodated?

Females only. 
Relationship status accommodated?

Singles only. Dependants accepted. 
Are there any access restrictions and if so what? As per each individual risk assessment. Exclusion zone around refuge for 2 miles and further exclusion zones within half a mile of service users former addresses. 


PO Box 1


Public Transport:
Within easy reach of Nottingham City.

Contact Data:

Telephone: 0115 9753254
Fax: 0808 280 0176
Email: umuadausers@ncha.org.uk
Web address: http://www.personalisedsupport.co.uk

Women fleeing domestic abuse with or without children. Priority given to women from BMER communities.
Applicants will be expected to answer questions for Umuada’s referral risk assessment before a decision can be made. Referrals taken from Women’s Aid helpline, any other agency or from self referral.
Located in: refuge