Hope Services provide direct access emergency accommodation for single homeless people. Hope provide food, showers and laundry, information, advice, support and referral onto specialist services and more permanent accommodation.
Description of service and support
The accommodation comprises a totalof 14 single rooms, 2 of the rooms have en suite shower/wc. There are 3 accessible rooms 1 with an en-suite wet room. Other rooms have shared facilities. There are 2 lounges/dining room that offer clients somewhere to watch TV, play games, chat or just relax in a safe, welcoming environment. There is a well maintained garden with sheltered smoking areas and pets, including dogs are accepted.
Service users are allocated a Key Worker providing regular support sessions. Training, workshops and Life Coaching are also available to help develop the skills required to enable clients to move on and maintain a tenancy.
We work in partnership with health, housing and criminal justice services. After living here a client's next steps could be to engage with specialist services to meet needs, re - engagement with family and friends, and moving on to longer term accommodation. We refer on to more permanent accommodation, local authority accommodation or private rented.
Capacity and facilities
|No of places||14|
|No of baths / head|
|No of showers / head||8 in total|
|No of toilets / head||9 in total|
|Own cooking facilities||No|
|24 hour staff cover||Yes|
|Computer / internet access||Yes|
|TV (own room)||No|
|Own room furnished||Yes|
|Laundry on site||Yes|
|Can you smoke in own room?||No|
|What are the restrictions on guests visiting during the day?||
Guests can attend the service
|What are the restrictions on overnight guests?||No overnight guests|
|What support must clients engage with?||Key working|
|Please detail any other significant house rules:||No alcohol allowed in accommodation Have to leave room by 9am each morning
Have to be in accommodation by 9pm each night
Tenure and costs
|What is the minimum stay?||1 night|
|What is the maximum stay?||No maximum stay|
|What are the tenure options?||Licence|
|What is the cost per week to the client?||
£159.04 Housing benefit eligible
|Minimum age accommodated?
|Maximum age accommodated?
|Relationship status accommodated?
||Singles or couples but no dependants|
|Are there any access restrictions and if so what?||Have to be in accommodation by 9pm each night|
11/13, Queen Street