This page has helplines, advice lines and contact details for National organisations offering help to those experiencing a crisis. Whilst many help or advice lines are free some are not, so please check when making initial contact. 


NAPAC (National Association for People Abused in Childhood): Helpline for those that have been abused in anyway during childhood: 0808 8010331

(Incest and Sexual Abuse Survivors): support line for survivors of childhood sexual abuse and rape: 01636 610313

Working towards an end cruelty and neglect to children in the UK, as well as offering advice to adults. Help and advice - 0808 800 5000. Childline - 0800 1111


 Confidential helpline service for those suffering emotional crisis: 08457 909090

Shelter: Provides a free, national telephone advice line staffed by trained housing advisers: 0808 800 4444 

Community Legal Advice: A service which provides legal advice by telephone, email or in person using specialist legal advisors. 0345 3454345 

Citizens Advice Direct: Provides free, independent, impartial advice on a wide range of issues. 0808 800 9060

Family Lives: For information, advice, guidance and support on any aspect of parenting and family life. 0808 800 2222

Homestart: Home-Start helps families and supports parents with young children, to handle problems and difficulties they may encounter. Information line  0800 0686368

Learning Disability Helpline:
Learning Disability Helpline give advice and information to people with a learning disability, their families and carers, and the professionals supporting them. 0808 808 1111


Alcoholics Anonymous: Alcoholics Anonymous are an informal society of more than 2,000,000 recovered alcoholics throughout the world. Groups are formed by voluntary fellowships of men and women who are acoholics and who help each other to maintain sobriety: 0845 679 7555

Drinkline: Information and help for those with alcohol problems, their friends and families: 0300 1231110

: Confidential drugs information and advice 24 hrs a day: 0300 1236600


Asylum Aid: Legal advice for asylum seekers and refugees: 0207 354 9264

Refugee Council: Advice for asylum seekers and refugees: 0808 808 2255

UK Lesbian and Gay Immigration Group:
Provides support and information to lesbian, gay, bisexual and transgender (LGBT) people who seek asylum in the UK: 020 7922 7811


Victim Support: Free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected by crime: 0845 30 30 900

Rape Crisis: The Centre provides support for women over 16 who have suffered any for of sexual violence: 0115 941 0440


National Domestic Violence Helpline: A national service for women experiencing domestic violence: 0808 2000 247

Women’s Aid Integrated Services: 24 hour helpline run for women affected by domestic violence: 0808 800 0340

:  for domestic violence perpetrators and professionals who would like further information about services for those using violence/abuse in their intimate partner relationships: freephone 0808 802 4040

Men’s Aid: Free practical advice and support to men who have been abused: 0871 223 9986

The Men's Advice Line: for men experiencing domestic violence: 0808 801 0327


Combat Stress: Helpline for British Armed Forces Veterans who have mental health problems: 0800 138 1619

The Royal British Legion:
The Legionline offers support on a wide range of issues to the Armed Forces community: 0808 8028080

SSAFA Forces Help: The Forcesline offers support to those who serve, or used to serve, in the Armed Forces: 0800 731 4880

Joint Service Housing Advice: 
Provides specialist housing information and advice to encourage Service personnel (and their dependants) to consider their civilian housing options and to assist them in their transition to civilian life. Advice line: 0800 3287641

Seafarer Help: Assistance and advice for all those who have been or still are members of the Merchant Navy: 00800 7323 2737


StepChange (Consumer Credit Counselling Service)-
Freephone helpline offering debt advice-0800 138 1111

National Debtline-Free debt advice throughout the UK-0808 808 4000

Community Legal Advice-Legal advice helpline available to those eligible  for legal aid-0845 345 4345


: Helpline providing emotional support, information and advice to anyone suffering through a gambling problem: 0808 8020 133


NHSIf you need NHS help quickly but it is not an emergency dial: 111 Details of NHS 111 services can be found here:  

The NHS Livewell hub also gives information and further links on a wide range of health topics:

DIAL is an independent network of local disability information and advice services run by and for disabled people, supported by SCOPE.
0808 8003333

Sexual Health Line
Free confidential information and advice on sexual health to those under 25 provided by Brook: 0808 802 1234 (11:00am to 3:00pm). Further helplines are given on the NHS website: 


: Housing helpline. Free advice from finding a place to sleep to managing rent arrears: 0808 800 4444

Elderly Accommodation Counsel
A national charity that aims to help older people make informed choices regarding their housing and care needs. 0800 377 7070


Equality Advisory Support Service
: Helpline providing advice and information on discrimination and human rights issues: 0808 800 0082


Broken Rainbow
: Helpline for lesbians, gay men, bisexual, and transgender people suffering domestic violence: 0300 999 5428

And Notts Lesbian And Gay Switchboard:
Talk about sexuality issues in confidence: 0115 9348485 or 01623 621515 (both lines 7:00pm to 9:15 pm only)



Saneline: This line exists to provide emotional support and information to anyone affected by mental illness. 0845 767 8000

MIND: Information and advice line for people affected by mental health problems: 0300 123 3393

Rethink Mental Illness: Advice line providing mental health information and advice on practical problems: 0300 5000 927


Freephone 116000
to talk about your situation or report someone missing.


Nacro Resettlement Plus Helpline
Advises ex-offenders, their friends and families, and people working with them about disclosing convictions, CRB checks, and finding work, housing and specialist advice services. Call 020 7840 1212 for ex-offenders, families and friends; 0845 6003194 for organisations wanting advice regarding criminal record checks, recruitment and employment issues.

Partners Of Prisoners And Families Support Group: Helps offender’s families to manage the stigma, distress and practical issues that arise when supporting a relative in the Criminal Justice System:0808 808 2003

Women In Prison:
Support for women affected by the Criminal Justice System: 0800 953 0125



Childline: Help and advice about a wide range of issues for young people: 0800 1111

Connexions Direct: Listening and advice helpline for young people aged 13-19 on education, training, employment and other issues: 0800 100 900

Get Connected: Helpline for young people aged under 25 providing free connection to local and national services and sources of help: 0808 808 4994

National Youth Advocacy Service: Information, advice and advocacy services for children and young people up to the age of 25: 0808 8081001

Runaway Helpline: Advice and message home service for young people up to the age of 17 who have run away or been forced to leave home or care: 116 000 


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Featured service

AWAAZ 'Voice' For ALL BME Communities
AWAAZ delivers a culturally specific mental health service providing: advocacy, one to one support, tenancy support, personal budgets and group therapy to the adult BME communities suffering from any form of mental health difficulties in Nottingham. 

Click here for more about AWAAZ services and here for their entry in the directory


YMCA Registered Manager, Young People's Residential Care, Nottingham.
37.5 hours per week average to include evenings, nights, weekends, bank holidays, call outs etc. This is a senior post so additional hours are likely to be required to fulfil the requirements of the post. £30,000 - £35,000 pa dependant on experience

At the moment there is no deadline for applications for this post, as per the YMCA website, it is an OPEN application.

View the full job description and person specification here





HLG Training

Future training programme to be announced shortly